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Mission and Values

Mission Statement:

To be the First Choice for Metal Processing.

Vision:

Be recognized as a First Class Supplier of Metal Processing Solutions. Committed to:

  • Safety First
  • Quality and Constant Improvement
  • Surpassing Customer Expectations
  • Effective Processes
  • Development of the Individual

Customer Satisfaction:

At Metal Cutting Specialists we strive to exceed our customer’s expectations in quality, delivery, and cost through continuous improvement and customer interaction.  MCS endeavors to sustain our mission and values by constantly seeking new technologies and best business practices.

Quality:

MCS is committed to continually improve the ability to provide products and services that meet or exceed our customer’s expectations in regard to  Safety, Quality, and Reliability.

Objectives:

  • Maintain an effective Safety Program to achieve a goal of Zero recordable accidents.
  • Achieve a 98% Quarterly Customer Satisfaction Rate measured by Customer Orders vs. Customer Complaints.
  • NCRs <10% as measured against the total number of sales orders.
  • Achieve a 95% monthly On-Time-Delivery rate.

Knowledge:

With over 40 years experience, Metal Cutting Specialists has the knowledge and personnel to satisfy your needs.